Refund policy

We have a strict no return policy, which means you cannot request for a refund or exchange unless the item is damaged (cracked, broken)

You can always contact us at fatimaartistry@hotmail.com

Cancellation

You are entitled to cancel your order within 5 days of placing the order. If your order needs to be cancelled after the 5 days - you will receive a 50% refund only. 

We understand circumstances can change however cancelling after 5 days impacts the business and other customers. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will only REPLACE an item, if the item is broken (cracked, damaged). Photos will have to be provided for evidence. 

Please note, these are handmade items and can differ to one another due to the nature of resin.

Handmade Discretions

Each item is handmade and can differ to each other due to the nature of resin. There are many factors that can impact the finish of resin such a temperature, humidity, environment, weather etc which are all out of our control. 

Due to items being made within a mould, it's common for there to be trapped air bubbles or pockets on the edge of the tray. Again, this is normal and unavoidable as much as we try to avoid air pockets and air bubbles. It is the natural process of resin. 

WE WILL NOT REFUND, REPLACE OR CANCEL AN ORDER FOR ANY OF THE FACTORS MENTIONED ABOVE. 

Delays in Shipping

We are not responsible for any delays during the shipping process  Once your order has been shipped please contact the courier to find out where your parcel is. We will not issue any refunds or exchanges due to this as we do not have any control over delays in transit.

Exceptions / non-returnable items
All items cannot be returned, as they are custom made products (such as special orders or personalised items.) Please get in touch if you have questions or concerns about your specific item.

Exchanges
We have a strict no exchanges policy.

Refunds
If a refund is to be processed at the discretion of the business owner, please allow 3-5 working days for it to show in the account you paid with - alongside receiving a confirmation email.